188ji Privacy Policy

1. Data Controller

188ji operates as the data controller for all personal data collected through the 188ji platform. As data controller, 188ji determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

188ji operates under a valid PAGCOR license and is subject to the data handling obligations imposed by PAGCOR as part of its licensing conditions. Our designated Data Protection Officer (DPO) oversees compliance with applicable data privacy laws and can be reached through our support channels.

2. Personal Data We Collect

188ji collects the following categories of personal data from players and platform users:

2.1 Registration Data. When you create a 188ji account, we collect: your full legal name, date of birth, mobile number, email address (if provided), and a username of your choosing. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data. To comply with PAGCOR licensing requirements and the Anti-Money Laundering Act, 188ji may collect copies of government-issued identification documents (such as your PhilSys National ID, passport, driver's license, SSS ID, UMID, or voter's ID) and proof of address. KYC data is collected when you request a withdrawal or when required by our compliance team.

2.3 Financial Data. We collect records of your deposits, withdrawals, and transaction history on the 188ji platform. We do not store full GCash, Maya, or bank account credentials — payment processing is handled directly by the respective payment providers.

2.4 Gaming Activity Data. We collect records of your gaming activity on the 188ji platform, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory reporting.

2.5 Technical Data. We automatically collect certain technical information when you access the 188ji platform, including your IP address, device type, operating system, browser type, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimization.

2.6 Communications Data. If you contact 188ji customer support, we retain records of those communications, including chat transcripts and support ticket content, for quality assurance and dispute resolution purposes.

3. How We Collect Your Data

188ji collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, server logs, and similar tracking technologies when you access and use the 188ji platform;
• From payment providers — transaction confirmation data from GCash, Maya, BPI, BDO, and Metrobank when you make deposits or withdrawals;
• From third-party verification services — identity verification data from KYC service providers used to confirm the authenticity of documents submitted during account verification.

4. Purpose of Processing

188ji processes your personal data for the following purposes:

• Account management — creating, maintaining, and securing your 188ji account;
• Service delivery — enabling you to access and use all gaming services available on the 188ji platform;
• Payment processing — facilitating deposits and withdrawals through supported payment methods;
• Identity verification — confirming your identity and age (21+) in compliance with PAGCOR requirements and Philippine law;
• Regulatory compliance — meeting our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act;
• Fraud prevention and security — detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats;
• Responsible gaming — monitoring gaming activity to identify potential problem gambling behaviors and providing appropriate support tools;
• Customer support — responding to your inquiries, resolving disputes, and providing technical assistance;
• Marketing communications — sending you promotional offers and platform updates, subject to your communication preferences;
• Platform improvement — analyzing usage patterns to improve the performance, features, and user experience of the 188ji platform.

5. Legal Basis for Processing

188ji processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

5.1 Contractual Necessity. Processing is necessary for the performance of the contract between you and 188ji — specifically, to provide you with access to the gaming platform and associated services as described in our Terms & Conditions.

5.2 Legal Obligation. Processing is necessary to comply with legal obligations applicable to 188ji, including PAGCOR licensing requirements, Anti-Money Laundering Act obligations, and tax reporting requirements.

5.3 Legitimate Interests. Processing is necessary for the legitimate interests of 188ji, including fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and freedoms.

5.4 Consent. For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

188ji does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment service providers — GCash, Maya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers — third-party services used to verify the authenticity of identity documents submitted during account verification;
• Game content providers — licensed game studios and live casino operators whose content is made available on the 188ji platform, to the extent necessary for game delivery and dispute resolution;
• Regulatory authorities — PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive;
• Law enforcement — Philippine law enforcement authorities, where disclosure is required in connection with the investigation of suspected criminal activity, including money laundering or fraud;
• IT and infrastructure providers — cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.

Any third party that processes personal data on behalf of 188ji is required to do so only in accordance with our instructions and in compliance with applicable data privacy laws.

7. Data Retention

188ji retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account data — retained for the duration of your active account and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements;
• KYC and identity verification data — retained for a minimum of five (5) years following account closure, as required by the Anti-Money Laundering Act;
• Transaction records — retained for a minimum of five (5) years, as required by applicable financial regulations;
• Customer support communications — retained for two (2) years from the date of the last communication;
• Technical and log data — retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

188ji implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 188ji platform;
• Encryption of sensitive data at rest using industry-standard algorithms;
• Access controls limiting data access to authorized personnel on a need -to-know basis;
• Regular security assessments and vulnerability testing of the 188ji platform;
• Staff training on data privacy and security obligations;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 188ji will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

9. Cookies & Tracking Technologies

188ji uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the platform is used.

9.1 Essential Cookies. These cookies are strictly necessary for the operation of the 188ji platform, including maintaining your login session and ensuring platform security. Essential cookies cannot be disabled without affecting platform functionality.

9.2 Functional Cookies. These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.

9.3 Analytics Cookies. These cookies collect anonymized information about how players use the 188ji platform, helping us identify areas for improvement. Analytics cookies are only placed with your consent.

9.4 Managing Cookies. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 188ji platform. Consent for non-essential cookies may be withdrawn at any time through your account settings.

10. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 188ji:

• Right to be informed — the right to be notified of how your personal data is collected, used, and processed, as described in this Privacy Policy;
• Right of access — the right to request a copy of the personal data that 188ji holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the 188ji Data Protection Officer through our customer support team. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act's requirements. Please note that certain rights may be limited where processing is required for compliance with legal obligations or for the establishment, exercise, or defense of legal claims.

11. Children's Privacy

The 188ji platform is strictly intended for individuals who are at least twenty-one (21) years of age. 188ji does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on the 188ji platform, please contact our support team immediately so that we can take appropriate action.

12. Cross-Border Data Transfers

In certain circumstances, personal data collected by 188ji may be transferred to, stored in, or processed in countries outside the Philippines — for example, where our cloud infrastructure providers or game content partners operate servers in other jurisdictions.

Where such transfers occur, 188ji ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to process your data in accordance with standards equivalent to those required by the Philippine Data Privacy Act of 2012. By using the 188ji platform, you consent to such transfers where they are necessary for the delivery of our services.

13. Changes to This Privacy Policy

188ji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. Material changes to this Privacy Policy will be communicated to registered players via a notice on the 188ji platform or through your registered contact information.

The date of the most recent revision is displayed at the top of this page. Your continued use of the 188ji platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 188ji, please contact our Data Protection Officer through the following channel:

Email: [email protected]

Our support team is available 24 hours a day, seven days a week. We aim to acknowledge all data privacy inquiries within three (3) business days and to resolve them within thirty (30) days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and adjudicating complaints from data subjects.